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ELEVATING EXPERIENCES IN HOSPITALITY

Experience Hospitality Consulting (EHC) specialises in delivering customised quality assurance solutions designed for the hospitality industry.    

 

By delivering tailored assessments and constructive feedback, we empower establishments to optimise operational performance, elevate guest experiences, strengthen guest retention, and drive revenue growth.


We support midscale to upscale hotels and establishments providing accommodation to the travelling public, throughout Southern Africa.  

OUR CORE SERVICES

Operational & Guest Experience Assessments

  •    Conduct professional customised evaluations of operational standards, product offering, and overall guest experience 
  •    Provide actionable recommendations to improve efficiency and guest satisfaction

Guest Service & Operational Standards

  •    Develop department-specific service and operational standards
  •    Guide on-property teams through the implementation of standards

Targeted Improvement & Compliance Insight

  •    Conduct focused reviews of identified areas of concern
  •    Provide strategic guidance to address service gaps  

Our service offering can be tailored to meet your property’s specific needs.  Let’s connect to discuss your requirements!  Book a consultation today to explore how we can refine your operations together.

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